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Especially with Chrome and Safari browser, once you log in and click on another page it might kick you back out and ask you to log in again. Frustrating, I know, sorry about that! There's nothing "wrong", it's just that the "legacy cookies" in your browser from before the upgrade may not keep you logged in. Simple Fixes: - Try using a different browser than what you're using. Firefox, etc, whatever you don't normally use. - Open a private/incognito mode page in your browser. Normally you'd click on the top right of the browser and select "New Private Window", that'll fix the issue. - You can also just delete the existing cookies in your browser, or if you know how to do it just delete the PianoGenius.com cookie. I apologize for any inconvenience — not being able to stay logged in is frustrating, but this is a one-time upgrade issue that can be fixed with any of the 3 above methods. |
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Be sure to look at the Knowledge Base help files before contacting us, because there's a good chance the answer you're looking for is there.
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If you're not finding what you need in the Knowledge Base, click here to Submit A Help Ticket |
