If you’re using Yahoo or Hotmail or Outlook.com and don’t see the email from PianoGenius with your download instructions, here’s how to check the spam folder and move it to the Inbox, and make sure you receive future important emails from us. (If you used Gmail click here.)

These screenshots show Yahoo, but Hotmail and Outlook.com work exactly the same way.

If you’re still not seeing it, it’s possible you typed in your email address incorrectly. Please contact us if you’re unable to find the important email with your access links.